Passwords

Strong passwords are randomly generated for every instance upon creation.  These passwords are available to you once the instance is available or any time afterward.  

When accessing your instances, you will be challenged for a password.  To know what the instance's password is, you will first need to "retrieve" it from the portal.  Retrieval is possible provided:

  • you have the private key associated with that instance either stored on the portal (recommended) or readily available;
  • you have not subsequently changed your instance's password or authentication parameters.

To access your instance, you must use a valid client.

  • For Linux machines, use an SSH client such as PuTTY. You can authenticate using either your password or, if you changed your instance's authentication you use keys, the private key of the key pair with which that virtual machine was created. 
  • For Windows machines, use a Remote Desktop (RDP) client. Windows machines can only be logged into using password authentication.  

IMPORTANT:
For Windows VMs, verify that port 3389 (RDP) is open to your IP address in a security group that has been associated with the virtual machine.  

For Linux VMs, verify that port 22 (SSH) is open to your IP address in a security group that has been associated with the virtual machine.  If your instance is in EPN, you may be required to use a gateway with a different port which then gets redirected to port 22 on the private network,.